Paying from your wallet, and your request number
Paying from your wallet
The request fee is paid from your Raghdan wallet balance. In the "Review & payment" step you see your balance and the amount due.
- If the balance is enough: tap "Pay".
- If the balance is short: tap "Top up wallet" to add the missing amount, then pay.
"Pay" becomes available once you confirm both acknowledgements in the same step.
If the payment does not go through
- "The payment did not go through. Check your wallet balance and try again.": check your balance and try again.
- "We are verifying the payment": the payment is being confirmed, and the result appears on the page once complete.
The "Payment successful" page
After a successful payment you see a page with:
| Item | What it shows |
|---|---|
| Request number | BR- followed by six digits, e.g. BR-000123 |
| Status | In progress |
| Amount paid | What you paid |
| Payment date | The day you paid |
From there you go to "Track the request" or "Back to home". If your account has no verified email, an "Add your email to follow your request" button appears.
The launch-offer credit
After a successful payment, from the wallet or by card, your wallet is automatically credited with the value of a lease documentation: SAR 249 residential and SAR 349 commercial, on top of your current balance. The success page shows "… SAR has been added to your wallet".
You use this credit on Raghdan; it cannot be withdrawn to your bank account.
The SMS
The mobile number registered on your account receives a message confirming the payment, with the amount and your request number (BR-…).
Keep the request number: it is what you quote when you contact support about your request.