Opening a Support Ticket via the Assistant, and the One-Ticket Rule

How to ask

Tell the assistant plainly: "I want to open a ticket." It will write a short subject from your request and open it in your account.

Asking how does not open one

"How do I open a ticket?" deserves an answer, not an action. No ticket is opened unless you ask for one.

Where to find it

In the Support section of your profile, where you can see its number and status and follow the replies.

The one-ticket rule

A new ticket cannot be opened while you still have one that is not closed. This is the same rule that applies when you open a ticket from the website directly.

• If you already have an open ticket, the assistant tells you so and does not open another.
• A "resolved" ticket still counts as open until you close it.
• Close your current ticket once its issue is over so you can open another.