How do I check my request status?

Two ways to track your request

Method 1: Direct link

Every message you receive (SMS / WhatsApp / Email) contains a short link:

```

https://raghdan.sa/en/t/RGD-PM-20260422-0001

```

Click it → the tracking dialog opens automatically with your request number pre-filled.

Method 2: From the service page

1. 1
   Open the Property Management Request page
2. 2
   Click "Track Your Request"
3. 3
   Enter your Request Number (e.g. RGD-PM-20260422-0001)
4. 4
   Enter the last 4 digits of the phone you submitted with
5. 5
   Click "Check Status"

What you'll see

Basic request info

Request number, submission date, service type, and property name.

Current status

A colored badge showing where your request stands (New / Under Review / Info Requested / Approved / Contracted / ...).

Timeline

Every status change is logged with a timestamp and the team member responsible. You can see the full journey of your request.

Decision card

• If approved — a green card with team notes (if any).
• If declined — a red card with the reason + a button to submit a new request.

Responding to a request for more info

If your status is "Info Requested", an orange card appears with the team's questions:

1. 1
   Read the questions carefully
2. 2
   Type your response (at least 5 characters)
3. 3
   Click "Send Response"
4. 4
   Status automatically updates to "Info Provided"
5. 5
   The team gets notified and resumes reviewing your request

Security

The tracking page is protected:

• No one can access your data without knowing both the request number and the last 4 digits of your phone.
• The system prevents brute-force attempts (rate limiting).
• Public-facing data does not expose internal team notes.