How to Open a Support Ticket on Raghdan

On Raghdan Real Estate Platform, you can open a support ticket when you face an issue with your account, property listing, lease contract, payments, wallet, or any platform service.

First: Sign in to your account

1. 1
   Open the Raghdan Real Estate Platform website.
2. 2
   Sign in to your account.
3. 3
   Click your name or profile image from the top navigation.
4. 4
   Go to your profile page.

Second: Open the Support section

1. 1
   Inside your profile page, find the Support section.
2. 2
   Click Create New Ticket.
3. 3
   If you already have an open ticket, you will not be able to create another ticket until the current ticket is closed.
4. 4
   You can track your current ticket from the same section.

Third: Verify your email if required

If your email address is not verified, the system may ask you to add and verify your email before creating a ticket.

1. 1
   Enter your correct email address.
2. 2
   Click Send Verification Code.
3. 3
   Open your email inbox and find the verification email from Raghdan.
4. 4
   Enter the verification code in the required field.
5. 5
   Once verified, you can continue creating your ticket.

Fourth: Write your ticket details

When the ticket form opens, fill in the required information:

• Subject — Write a short title for the issue.
• Description — Explain the issue in detail.
• Category — Select the issue type, such as general inquiry, technical issue, property listings, lease contracts, or other available options.
• Priority — Select the appropriate priority level.

Tips for writing a clear ticket:

• Explain what you were trying to do.
• Include the error message if one appeared.
• Add the property listing number, contract number, or transaction number if available.
• Mention the steps you tried before submitting the ticket.
• Attach an image or video if it helps explain the issue.

Fifth: Attach images or files

You can attach files that help the support team understand the issue, such as:

• A screenshot of the error message.
• A screenshot of the page.
• A short video showing the issue.
• A PDF file related to the request.

Please avoid attaching unrelated files.

Sixth: Track replies

After submitting the ticket:

1. 1
   The ticket will appear in the Support section inside your profile.
2. 2
   You can open the ticket and track its status.
3. 3
   When the support team replies, you can read the response inside the ticket details.
4. 4
   If the support team needs more information, the reply box will become available so you can send the requested details.

Seventh: Ticket statuses

Your ticket may have one of the following statuses:

• Open — The ticket has been created and is waiting for review.
• Under Review — The support team is reviewing the request.
• Resolved — The issue has been resolved or a solution has been provided.
• Closed — The ticket has been closed, and you can create a new ticket if needed.

Eighth: Closing the ticket

If your issue has been resolved, you can close the ticket from the Support section. After closing the ticket, you can create a new ticket for another issue if needed.

Opening a ticket through Raghdan WhatsApp Bot

You can also use Raghdan WhatsApp Bot to contact the platform and open a support request if this service is available for your account.

General steps:

1. 1
   Open Raghdan WhatsApp Bot.
2. 2
   Choose Support or Support Tickets.
3. 3
   Follow the instructions shown in the chat.
4. 4
   You may be asked to sign in or verify your account.
5. 5
   Write the issue details clearly.
6. 6
   Your request will be recorded or you will be guided to complete the ticket through the website.

When should I use a support ticket?

Use a support ticket for:

• Sign-in issues.
• Property listing issues.
• License number or listing data issues.
• Lease contract issues.
• Payment or wallet issues.
• Technical issues on the website or app.
• Service inquiries or follow-ups.

Important note