Technical Support and Tickets

Opening a Support Ticket

"Support" or "Ticket" Command

Type "دعم" (Support) or "تذكرة" (Ticket) or "شكوى" (Complaint) to open a new support ticket.

Steps to Open a Ticket

Step 1: Send the Command

Type "دعم" in the bot conversation.

Step 2: Describe Your Issue

The bot will ask you to describe your problem. Write a clear description or send it as a voice message.

Step 3: Ticket Created

The bot will create a support ticket with a unique number (e.g., TKT-WA123456) and share the number with you.

Ticket Follow-up

• Tickets are automatically assigned medium priority
• You can track ticket status from the website or app
• You'll receive notifications when the ticket status is updated

Note

This service is available only for registered users. If not registered, the bot will ask you to register first.

Help Center

"Help" Command

Type "مساعدة" (Help) or "help" or "؟" to view help center sections.

Available Sections (8 sections)

1. 1
   Getting Started — Registration and account activation
2. 2
   Listings Management — Publishing, editing, and deleting listings
3. 3
   Photos & Videos — Uploading and managing media
4. 4
   Property Management — Amlak property management system
5. 5
   Account & Wallet — Account settings and financial transactions
6. 6
   Requests & Marketing — Property requests and marketing
7. 7
   General Topics — Various tips and guidelines
8. 8
   Virtual Office — Creating and managing your office

How to Use It

• Type a section number (1-8) to view articles in that section
• Or type your question directly like: "How to add a listing" and the bot will search for the answer

Full Help Center Link

Visit the help center on the website to browse all articles: