Withdrawal and Refund Policy
Introduction
Your Raghdan wallet balance comes in different kinds, and each has its own rule: what you earn on the platform can be withdrawn to your bank account, while what you top up yourself is for use on the platform, and is refunded only in the one case set out below.
The table
| Balance type | Withdraw to bank | Refund to card | Use on the platform |
|---|---|---|---|
| Referral rewards | ✓ | — | ✓ |
| Brokerage commissions | ✓ | — | ✓ |
| Admin-approved refund | ✓ | — | ✓ |
| Topped-up balance | ✗ | Within 7 days if unused, minus gateway fees | ✓ |
| Payment link and automatic refunds | ✗ | ✗ | ✓ |
- Withdrawable to a bank account only: referral rewards, brokerage commissions on contracts for others, and an amount the administration approves as a refund for a service that was not completed because of a platform fault. The withdrawal fee is 5% (minimum SAR 10), and requests are reviewed within 1-3 business days.
- Topped-up balance (card deposits), payment-link amounts and automatic refunds are never withdrawn or transferred to any bank account; they are for use on the platform only.
- The only exception for topped-up balance: within 7 days of the top-up, and provided no part of it has been used, you may request a refund through Support to the same original payment method only (the same card), minus the payment gateway's fees. It arrives within 3 to 15 business days depending on the bank. After 7 days, or once any part of it has been used, it is not refunded.
Frequently asked questions
I topped up by mistake. Can I get a refund?
Yes, if you request it within 7 days of the top-up and have not used any part of the amount. It goes back to the same card, minus the payment gateway's fees.
Why isn't topped-up balance transferred to my bank account?
Because the wallet is for the platform's services: what you top up is used there, and what you earn on the platform is what can be withdrawn to a bank account.
When does the refund reach my card?
Within 3 to 15 business days, depending on the bank.
How do I request a refund?
Through Support: open a support ticket from Profile → Support, and give the amount and the top-up date.