Tenant Portal — Complete Guide

What is the Tenant Portal?

The Tenant Portal is a dashboard specifically for the tenant that appears in their account after accepting a linking invitation from the owner. Through it, the tenant can track all matters related to the rent and property.

How to Activate the Tenant Portal?

1. 1
   The owner/marketer adds your details in the Property Management system
2. 2
   They send you a WhatsApp or SMS invitation
3. 3
   You register on Raghdan via the sent link (if not already registered)
4. 4
   The linking invitation appears in your account — tap "Accept"
5. 5
   The "Tenant Portal" icon appears in your dashboard

What's in the Tenant Portal?

When entering the portal, you'll find 4 main sections:

1. Rental Contract

Shows you your complete contract details:

• Property and unit name
• Owner/marketer name
• Contract start and end dates
• Monthly rent value
• Payment cycle
• Contract status (active, expired)
• Download PDF contract copy (if available)

2. Payments

Shows you the payments and installments schedule:

• All installments with due dates
• Status of each installment: paid (green), pending (yellow), overdue (red)
• Amount due, paid, and remaining
• Upload payment receipt — You can photograph and upload the transfer receipt directly
• After uploading the receipt, the payment status changes to "Awaiting Confirmation" until the owner confirms

How to upload a payment receipt:

1. 1
   Tap on the pending payment
2. 2
   Tap "Upload Receipt"
3. 3
   Photograph the receipt or select it from your photo gallery
4. 4
   Tap "Submit" — A notification will be sent to the owner to review the receipt and confirm payment

3. Maintenance Request

Allows you to send maintenance requests directly to the owner:

• Enter the problem title and description
• Select category (plumbing, electrical, HVAC, etc.)
• Set priority (urgent, medium, low)
• Attach explanatory photos (optional)
• Tap "Submit Request" — It reaches the owner immediately with a unique request number

Track your requests:

• All your previous requests visible with status of each
• Request timeline: submission → receipt → execution → completion
• Unique request number for easy tracking

4. Contact Owner

• WhatsApp — Open a direct WhatsApp conversation with the owner/marketer
• Phone call — Direct calling
• Copy phone number — Copy number to clipboard

Summary of What a Tenant Can Do

• Track rental contract and its details
• View payment schedule and dues
• Upload payment receipts to the owner
• Submit maintenance requests with photos
• Track maintenance request status
• Communicate directly with the owner via WhatsApp or phone
• Unlink from the property when the contract ends

Important Notes

• The Tenant Portal only activates with an invitation from the owner — you cannot activate it yourself.
• The displayed data (contract, payments) is directly linked to what the owner enters in the Property Management system.
• Uploading a receipt doesn't mean payment is confirmed — the owner must confirm from their side.
• You can unlink at any time from the portal settings.

Common Issues

• Can't find Tenant Portal in my account: Haven't received a linking invitation yet — contact the owner to send the invitation.
• Can't see payments: The owner hasn't created a contract linked to your unit yet.
• Uploaded receipt but status didn't change to paid: Receipt is awaiting owner confirmation.
• Maintenance request won't send: Make sure all required fields are filled (title and category).