Troubleshooting the Interactive Map

The map does not show

• Check your internet connection and reload the page.
• If the issue persists, contact support.

It asks me to sign in

• Some map features require signing in. Click the sign-in button and complete the usual steps.

The property report did not appear

• Make sure you click near the centre of the parcel, zoom in further, and review "Why is parcel information unavailable?".

A "could not fetch data" message appeared

• The service may be temporarily busy. Wait a moment and try again.

Address data is incomplete

• National address fields appear only when available and may be incomplete for some locations.

Some area layers do not appear

• A layer does not appear if there is no data for it at that location or city.

A project appears in one city but not another

• Project coverage varies by city and the available data.

My current location is inaccurate

• Make sure location permission is granted; accuracy may vary by device.

The map is slow

• Close heavy apps, check your connection speed, and try again.

I cannot click the parcel

• If you are not signed in, the map may be protected. Sign in and try again.

Layers overlap each other

• Overlap is normal; click the location to show an independent card for each available type.

How do I report inaccurate data?

• Open a support ticket and attach the location or coordinates and a description via Support Tickets.

Open the Interactive Map.