Getting your money back if the contract is not approved

The window

You have 5 days from the payment date to approve the marketing contract on the Authority's platform.

If it is not approved in time

If the five days pass and your listing has not been published:

• The full amount is refunded to your Raghdan wallet.
• The launch-offer credit added to your wallet after payment is taken back.
• It happens automatically, without you asking.
• The request's status becomes "Refunded" in "Brokerage contracts".

After the refund

• The refunded balance in your wallet can be used for any service on the platform.
• To list the property again, submit a new request.

To avoid missing the window

• Make sure your mobile number on your account is correct; the approval message is sent to it.
• Approve the contract as soon as the Authority's message arrives.