Tracking your request from your profile
2 min readLast updated: 2026-11-14
Where are my requests?
- 1Sign in to your account.
- 2Open your profile.
- 3Choose "Brokerage contracts".
The "Track the request" button on the payment success page also takes you there.
The list of requests
Each request shows its request number, date, amount and status. If you have no requests yet, a "Submit a listing request" button appears.
Statuses
| Status | Meaning | What you can do |
|---|---|---|
| Incomplete | You started the request and have not paid yet | "Complete the request" from where you stopped |
| In progress | You paid; the contract is being registered or awaits your approval | Approve the contract when the Authority's message arrives |
| Published | The licence was issued and your listing is live | Nothing — your listing is up |
| Refunded | It was not approved within the window, and the amount was returned | Submit a new request if you wish |
Request details
Open any request to see:
- Property details.
- Address and location, with "Open in maps".
- Photos.
- Submitted documentation details: the deed number and date, and the property documentation if you chose it.
- Request stages: every stage your request has passed through, with its date.