Common Questions and Fixes in Property Management

First: two rules that solve most problems

1. Data is read when the page opens. There is no live update in Property Management. If you changed something and cannot see it, reopen the page.

2. If you are a team member and cannot see a section, a permission is missing. A hidden section is not a fault; it is the account owner's decision.

A property or unit does not appear

1. 1
   Reopen the page.
2. 2
   Check the search and filters at the top of the list.
3. 3
   If you are a team member: check view properties or view units.
4. 4
   If the property is registered in the Ejar platform: the list may be empty for a known reason — see the section below.
5. 5
   If you just added it: make sure the save completed with no error.

A contract does not appear

1. 1
   Check the filters — a status or date filter may hide it.
2. 2
   Check the unit the contract is linked to.
3. 3
   Team member: check view contracts.
4. 4
   Ejar contract: see the section below.

A tenant does not appear

A tenant links to your property through the contract. Without a contract tying them to a unit, they may appear with no unit or not where you expect.

Check the contract first, then view tenants if you are a member.

An invoice or payment does not appear

Payments and instalments are derived from contracts. Start at the contract:

1. 1
   Does the contract exist and is it active?
2. 2
   Are its period, value and payment cycle complete?
3. 3
   Reopen the page.
4. 4
   Team member: check view financial operations — without it neither Payments nor Accounting appears.

Ejar platform data does not appear

This is usually not a fault but known behaviour.

Property Management does not pull data from Ejar itself, and there is no sync button inside it. What it shows is the most recent data that Raghdan's other Ejar flows — chiefly contract documentation — succeeded in fetching.

So if you have never used any Ejar flow in Raghdan, your Ejar list will be empty, while your manual properties appear normally.

The full detail is in Ejar platform data inside Property Management.

A team member cannot see a section

The view permission for that section is off. The account owner turns it on from:

Profile → Available Services → Property Management Team → the settings icon next to the member.

See Managing team member permissions.

The export buttons are missing in Reports

Export is a separate permission from viewing reports. A member may read the reports without being able to take a copy away.

Ask the account owner to enable Reports — Export.

Settings appear read-only

You have view settings without edit; that is why there is no save button and the fields will not accept typing.

And even with edit, the establishment's legal data stays with the account owner: فال licence, commercial register, VAT number, owner name, signature, stamp and e-invoicing details. They are labelled "Belongs to the account holder".

Invitation problems

The invitee does not see the invitation — the invitation is tied to the number, not the link. Make sure the number you sent it to is the verified number on that person's account.

The invitation expired — send a new one; an expired invitation cannot be extended.

The Resend button is grey — the 24-hour wait since the last successful send has not ended. Hover over it to see the time remaining. The button re-enables itself automatically.

The user limit is full — remember that you count towards the limit and that every pending invitation reserves a seat. Cancel an invitation, remove a member, or contact support to raise the limit.

If nothing works

Contact support and tell them:

• Which section the problem appeared in.
• Whether you are the account owner or a team member.
• Whether the missing data is manual or from the Ejar platform.

Those three facts alone shorten the diagnosis considerably.

Related

• Entering the Property Management dashboard and a tour of its sections
• Ejar platform data inside Property Management
• Managing team member permissions