Why is parcel information unavailable?

Possible reasons

• The selected location is not inside a parcel available in the database.
• The zoom level is too far out.
• The chosen point landed on a street, path, or public space.
• The city or plan data is not currently available.
• A temporary service did not respond.
• Geographic coverage varies by city.
• An area layer may be available, but there is no parcel data for the same location.

Steps to resolve

1. 1
   Zoom in further.
2. 2
   Click near the centre of the parcel.
3. 3
   Try a nearby spot within the same property.
4. 4
   Wait a moment and try again.
5. 5
   Check your internet connection.
6. 6
   Try the standard map or satellite imagery to pinpoint the location.
7. 7
   If the issue persists, open a support ticket and attach the property location or coordinates.

Open the Interactive Map.