Accepting an Invitation, Managing Members and Seats

For the invitee: how to accept

When someone invites you to a Property Management team:

1. 1
   If your number is registered with Raghdan: you receive an in-app notification and a WhatsApp message.
2. 2
   If it is not registered: you receive an SMS inviting you to register first.

Then go to your profile → "Available Services", where the invitation appears with the team owner's name. You can accept or decline.

The essential condition for accepting

The verified mobile number on your account must match the number the invitation was sent to.

In practice that means you cannot accept an invitation sent to someone else's number, even if you received the link. The invitation is tied to the number, not to the link.

If the invitation has expired, you will not be able to accept it; ask the team owner to send a new one.

After accepting

You become an active member, and you see the Property Management sections the account owner has given you permission to view, working on their data, not yours.

If a section you expect is missing, the reason is a missing permission — see Managing team member permissions.

For the team owner: the user limit and seats

At the top of the team section there are three figures: user limit, seats used and seats remaining.

Two rules govern the arithmetic:

• You count towards the limit. A limit of five means you plus four.
• A pending invitation reserves a seat from the moment it is sent, not from the moment it is accepted.

The seat returns when an invitation is cancelled or a member is removed. When all seats are taken the invite button stops until you free one.

Removing a member

From the team members list, each member has a delete icon. A confirmation dialog appears before anything happens.

What happens after removal:

• The member loses access to the Property Management dashboard.
• Their seat returns to your balance.
• None of your data or records is deleted, and the member's personal account is not deleted either.
• Whatever the member recorded while a member stays in your records.

The team owner cannot be removed — not by anyone, including themselves.

Common problems

"I sent the invitation to the wrong number" — cancel it under "Pending Invitations", the seat returns, then send a new one to the correct number.

"The invitee does not see the invitation" — make sure the number you sent it to is the verified number on their account. The invitation is tied to the number.

"The invitation expired" — send a new one.

"I cannot resend the invitation" — the 24-hour wait has not ended; see Adding a member to your Property Management team.

"The user limit is full" — cancel a pending invitation, remove a member, or contact support to raise the limit.

Related

• Adding a member to your Property Management team
• Managing team member permissions