When are dissatisfaction reasons shown?

The survey does not ask for reasons every time. This step only appears when there is something we could improve.

When do the reasons appear?

In one of two cases:

• You chose No on the first question, or
• Your rating was three stars or fewer.

When is choosing a reason required?

• One or two stars: at least one reason is required, so we know what fell short.
• Three stars with "Yes": the reasons appear but are optional — you can continue without picking any.
• Four or five stars with "Yes": this step does not appear at all, and we move straight past it.

Can I choose more than one reason?

Yes. Reasons are multi-select, and you can mark everything that applied to your experience.

What if my reason is not listed?

Choose Other, and a field appears where you can describe it in your own words.