Why did photo or video upload fail?
3 min readLast updated: 2025-03-08
Causes and solutions
1. File size too large
- Solution: Reduce photo size to under 10MB or video to under 100MB
2. Unsupported file format
- Solution: Convert photo to JPG/PNG or video to MP4
3. Weak internet connection
- Solution: Ensure a stable connection and retry
4. Browser issue
- Solution: Try a different browser or clear the cache
5. Corrupted file
- Solution: Try uploading a different file or re-export the photo/video
Important notes
If the problem persists, try uploading from a different device (phone instead of computer or vice versa)
Common issues
- Upload stops at a certain percentage: Usually a connection issue — retry
- Unclear error message: Take a screenshot of the error and send it to support