Why was verification rejected?

3 min readLast updated: 2025-03-10

Common reasons for rejection

1. Unclear photos

Attached documents are unreadable or blurry.

2. Expired documents

ID or license has expired.

3. Information mismatch

Name on account doesn't match attached documents.

4. Missing documents

Not all required documents were attached.

How to reapply

  1. 1
    Read the rejection reason - Found in account notifications or email
  2. 2
    Fix the issue - Update information or re-upload documents
  3. 3
    Resubmit - From the "Verify Account" page

Important notes

You can resubmit immediately after fixing the issue

Common issues

  • Rejection reason not showing: Contact support via WhatsApp

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