Why did photo or video upload fail?

Causes and solutions

1. File size too large

• Solution: Reduce photo size to under 10MB or video to under 100MB

2. Unsupported file format

• Solution: Convert photo to JPG/PNG or video to MP4

3. Weak internet connection

• Solution: Ensure a stable connection and retry

4. Browser issue

• Solution: Try a different browser or clear the cache

5. Corrupted file

• Solution: Try uploading a different file or re-export the photo/video

Important notes

Common issues

• Upload stops at a certain percentage: Usually a connection issue — retry
• Unclear error message: Take a screenshot of the error and send it to support